Some Do’s and Don’ts

Collaborative negotiating asks that the process involve all who have a stake in the outcome and those who can make decisions and sign off on agreements. They must all be able to negotiate and obtain mutual satisfaction of self-interests for all participants. Consider how unnecessary delays and disruptions can be avoided as well as the consequences of a prolonged dispute or impasse.

• Listen actively, providing feedback and acknowledging substantive content and any underlying emotional issues
• Acknowledge the efforts of others when they believe they are being fair and cooperative.
• Deal with proposals realistically and with appreciation for both sides’ time and efforts.

Here are some traps to avoid

• Rushing decisions and ‘vote’ before you have to
• Withholding information or acting unilaterally can be very damaging to the process
• Expecting people to compromise over principles

Collaborative negotiation, with all its benefits, has some downsides. It is important that participants either overestimate or underestimate the opposing group’s animosity or willingness to cooperate. Participants may be overconfident of their role, credibility, competency, and skills. It’s easy to overestimate the merits of one side of the case (usually one’s own). At the same time, participants must not compromise their integrity, principles, values, or interests, while not forgetting to help the opposing party protect their self-interests. Worrying about the end result is often the most difficult impasse. Negotiate what is happening now, yet be aware that the future may bring something entirely different and unexpected.

Typically, organizations/groups/communities make a decision to come together, with the help of a skilled conflict professional, to design and facilitate a process that promotes dialogue, informal or formal civil discourse, respectful and productive communication, problem solving, consensus building, and collaborative negotiation.

Example of Multi-Stakeholder Engagement Process

Multi-stakeholder engagement enables those involved in the conflict to surface the specific issues at play and understand the unique institutional frameworks, cultures, and intellectual contexts in which issues have arisen, or are likely to arise, and identify the criteria for successful outcomes.

Depending on the complexity of the dispute, conflict professionals and conveners may work in teams of two or more. A typical process looks like this:

1. Present a multi-stakeholder engagement proposal specific to the issues at hand in expanded form to participants.
2. Conduct brief interviews; gather data on types of issues, identify potential future participants and gather information and perspectives; provide a non-attributed summary of the interviews to all participants.
3. Begin gathering committed participants, developing ground rules and points of consensus, and build working relationships.
4. Facilitate the dialogue between all stakeholder participants; help resolve disagreements and conflicts, expand points of consensus and reach agreement on a comprehensive plan going forward.
5. Identify and build points of consensus and gradually build trust and communication.
6. Identify the range of possible agreements that may include pledges, standards of conduct, prevention and intervention strategies, and other procedural options.
7. Mediate and help manage future conflicts between stakeholder participants.

 

Consensus building is a collaborative group process for making decisions that everyone can support. It is an opportunity for a group to learn about its processes and be able to address past, present and future problems in ways that are agreed upon by the group. 

While the use of consensus and consensus building processes vary and are often interdependent on the needs and interests of others who may or may not be involved in the process, here is a way to think of the goals of consensus building:

• Gives participants an opportunity to choose among several options and allows differences of opinion to surface; each participant agrees that they have had sufficient opportunity to influence the decision.
• Ensures an inclusive process and one where everyone has an equal voice.
• Promotes understanding and ownership while building unity and common direction.
• Encourages an environment where the thinking lends itself to’ We all Win’ rather than ‘Someone wins/Others must sacrifice’ or ‘We win/You lose’.
• All group members agree to support the decision even though it may not be everyone’s first choice.
• Everyone is committed to the decision as though it were the first choice of all group members.

While the goals of consensus are laudable, in reality, most of us have experienced roadblocks in consensus building efforts. Information or participation may be limited. Power dynamics interfere with the process. Blame, apathy, defensiveness, and excuses dominate the conversations. And the end result may be public compliance yet private defiance. Yet when groups can have a clearer understanding of what consensus building really means, agree to and embrace the value of consensus building, and respectfully hold each other responsible for the process and the outcome, consensus, the group will become more unified and ready to act together.

Collaborative negotiation, multi-stakeholder engagement, and consensus building processes are valuable tools and supports for building conflict capacity. A key element that must not be overlooked as social/political organizations search for common ground and actions is the importance of building trust within and between staff, volunteers, communities, and partners.

Be honest, authentic, respectful, dependable, and open. Provide clarity about boundaries, limitations, and possibilities. Stay consistent and congruent while at the same time, be curious and willing to change your mind without regret. Be empathetic and compassionate; apologize if you need to. Embody inclusivity and equality. Act based on vision and values, and be willing to sacrifice something that is important to you for the common good.